FAQ For Office Reopening

• When will you be open for non-urgent visits? We resumed normal business hours on June 2. Over the last two months, we’ve had to cancel and re-schedule many appointments. We are rescheduling many appointments and thank you for your patience. If you need to reschedule an appointment, you can book online for your convenience. 
• Why did I receive new patient paperwork again? We are sending COVID-19 screening questions prior to every appointment. We may also ask each patient to update their health history forms.
• Do I have to wear a mask at my appointment? Yes, masks must always be worn by all persons for the entire visit. We will have you remove your mask for your procedure only. The CDC also recommends people over age 2 wear cloth face masks when outside their homes; we understand this may be difficult for younger children and will ​consider that when you visit us.
• Can I wait in my car for the appointment to start? Yes, you can text us when you arrive; we will limit the number of people in our reception area.
• Will both parents/guardians be allowed to the appointment? We ask that only one parent, guardian or caregiver join the patient at their appointment. Please call our office to make special arrangements if needed.
• What do I do if I test positive for COVID-19 a few days after my appointment? Because the incubation period can be a few days, it’s important you call our office to let us know.
• Does your practice have the necessary protective wear to start seeing patients? Yes, to ensure the safety of our team and patients we are strictly following state and federal guidelines about Personal Protective Equipment (PPE) requirements and would not see patients unless we have the proper equipment.

What can you expect at your appointment?

• New COVID-19 screening questions before your appointment. 
• We will take and record your temperature upon arrival at our office as a part of the screening process.
• Masks must always be worn by all persons for the entire visit.
• We no longer offer magazines, books, games, and toys in the reception area  We will further minimize paperwork in our office and conduct as much business as possible through our digital patient management system, including utilizing contactless payments and text-to-pay, and completion of forms online.
• Appointments will be managed to allow for social distancing between patients.
• Plexiglass barriers have been installed at the front desk area.

We will do everything possible to make sure you feel safe and welcome in this new environment!